Privacy Policy

We are a professional home appliance repair service operating in Dammam and the Eastern Province of Saudi Arabia. You can contact us via:

• Email: ali@dammam.repair
• Phone & WhatsApp: listed on our website
• Location: Dammam, Eastern Province, Saudi Arabia

a. Data You Provide Directly

When you call us, contact us via WhatsApp, or request a service, we may collect:

• Name and phone number
• Service address
• Appliance type and problem description

b. Data Collected Automatically

When you visit our website, we may automatically collect:

• Usage data: pages visited, time spent, traffic source
• Technical data: IP address, browser type, operating system
• Approximate location: city/region (not precise GPS location)
• Cookies: for analytics and advertising purposes (see Section 4)

We use the collected data for the following purposes:

• Delivering the requested repair services and communicating with you about them
• Improving our website and service quality
• Analyzing website performance and visitor behavior (via Google Analytics)
• Measuring the effectiveness of our advertising campaigns (via Google Ads)
• Responding to your inquiries and complaints

We will never sell your personal data to any third party for commercial purposes.

Our website uses the following analytics and advertising tools:

You can control cookies through your browser settings. Note: disabling some cookies may affect your browsing experience.

To review Google's privacy policy: policies.google.com/privacy

We may share your data only with the following entities:

• Google LLC: for analytics and advertising services (Google Analytics & Ads)
• Supabase Inc.: for storing booking data and internal management
• Legal authorities: if required by Saudi law

We do not share your data with any other party without your explicit consent.

We implement appropriate technical and organizational measures to protect your data, including:

• Using HTTPS protocol to encrypt all communications
• Restricting access to personal data to authorized staff only
• Regular security practice reviews

We retain your personal data for as long as necessary to provide the service and meet legal obligations. Google Analytics data is retained for 14 months by default.

Under the Saudi Personal Data Protection Law (PDPL) and other applicable regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your personal data
• Object to processing your data for marketing purposes

To exercise any of these rights, contact us at: ali@dammam.repair

Our website may contain links to external websites (such as WhatsApp). We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

Our services are not directed at persons under the age of 18, and we do not knowingly collect personal data from them.

We reserve the right to update this policy at any time. The updated version will be published on this page with a revised "last updated" date. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this policy, you can reach us at:

• Email: ali@dammam.repair
• Phone & WhatsApp: listed on our home page